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Q: I need help on wording my letter to my customers to let them know that I need to increase the price for my services. This is due to fuel prices increases and third party increasing their prices also. Your help would be much appreciated. Thanks

Jun 12 2008

Answered by: Jackie Jarvis Ask a question

Customers appreciate honesty. If you have confidence in the value of your service, in terms of its quality, then they will understand that prices will rise given what is happening with the economy.

So something like: 'In order to continue providing a top quality service...'

Alternatively, rather than send a letter, which kind of creates the impression of being apologetic, put your prices up and then if anyone phones to question the rise you can talk them through the change personally.

Check out this article on Smallbiz on setting the right price.

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