Businesses urged to challenge Royal Mail

Entrepreneurs are being encouraged to put pressure on the Royal Mail to deliver post to businesses earlier in the day, after numerous complaints about late and missed deliveries.


Entrepreneurs are being encouraged to put pressure on the Royal Mail to deliver post to businesses earlier in the day, after numerous complaints about late and missed deliveries.

Entrepreneurs are being encouraged to put pressure on the Royal Mail to deliver post to businesses earlier in the day, after numerous complaints about late and missed deliveries.

The Federation of Small Businesses (FSB) is urging business-owners to tell their local delivery managers about the effects that delayed mail and unpredictable delivery times are having on their business.

Royal Mail has said that one of the advantages of the new Single Daily Delivery (SDD), which replaced First and Second Class deliveries at the end of last year, is that there should be more flexibility at local level so that staff on the ground can meet local needs. If these predictions of greater flexibility are true, claim the FSB, local managers should be able to add small businesses to the early morning business round or place them near the beginning of the residential round.

The challenge comes after a meeting between the FSB and Royal Mail boss Adam Crozier where BritainÂ’s biggest group said that it plans to put Royal MailÂ’s claim to the test. Postwatch, the postal service watchdog, has come out in support of the FSBÂ’s challenge.

FSB Policy Chairman John Walker said, “Small businesses need a predictable mail service. Royal Mail said that SDD will encourage flexibility rather than precipitate disruption and we want to hold them to this promise.”

For more information on the campaign, visit www.fsb.co.uk.

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