British and American companies are investing heavily in advanced analytics capabilities in the race to harness the full benefits of big data. A new report from OC&C Strategy Consultants released today (October 18, 2017) suggests that businesses which invest more generously in analytics see far greater returns than their more conservative counterparts. Putting Analytics to Work finds that while 27 per cent of those who invested £4-10 million reported performing better than their peers, this doubles to 52 per cent of businesses that invested over £10 million.
The research is based on a survey of over 300 C-suite executives across the UK and US, accompanied by in-depth qualitative research across seven industry sectors.
UK businesses catching up with US on advanced analytics investment
Britain is currently behind the US in terms of investment, with spending on beefing up analytics capabilities hitting £12 billion in 2017, compared with £58 billion in the US. However, the UK is well-placed to make up ground, with about 60 per cent of both British and American businesses planning to increase investment in the next few years. UK companies intend to increase their average spending on advanced analytics by 26 per cent to £24 billion by 2020, while their US counterparts plan a similar increase of 25 per cent to reach a total investment of £112 billion.
Yet, despite the intention of many company leaders to expand the role of advanced analytics, only a minority feel it is having a positive impact on their businesses. Opinion varies across sectors, with 33 per cent of B2B companies perceiving a positive impact, followed by 26 per cent of retailers, while even fewer businesses in the leisure (19 per cent), telecoms, media and technology (TMT) (13 per cent) and consumer packaged goods (CPG) (eight per cent) sectors have found analytics to be beneficial.
Those who haven’t been successful with analytics might need to think bigger. The research finds that making analytics a core function of the organisation with sufficient resources is a key success factor. Almost 70 per cent of the best-performing organisations employ central analytics teams, while only 26 per cent of the worst performers do so.
James Walker, partner at OC&C Strategy Consultants, says, ‘When it comes to investing in analytics to drive business results, the message from this research is: ‘go big, or go home.’ There is a clear relationship between spending more on analytics and outperforming your peers – the more you spend, the more superior your performance. Across industries, investment in analytics will increase in the near to medium future, stretching the gap between top and poor performers even wider.
‘But while investment is crucial, it’s also important to create the right conditions for analytics to be successful and realise its potential. These include laying the right foundations, grounded in senior leadership commitment; enabling success by giving analytics critical mass at the core of the business; and creating a culture that embraces analytics around people who understand its value.’
Bigger data, bigger challenges for TMT businesses
OC&C’s research also highlights some of the challenges different industries face in capitalising on advanced analytics. These vary according to sector-specific factors, such as availability of data, centralisation of companies, and the maturity of analytics adoption.
The data-rich TMT sector clearly boasts the most mature adoption of analytics, with the highest average numbers of functional areas using analytics and analytics capabilities per company. However, only 13 per cent of TMT executives see advanced analytics as having a substantial positive impact on their business, highlighting the gap in understanding of how best to leverage big data. Consumer privacy regulations are also a big concern, with the research suggesting almost half of TMT companies believe some analytics initiatives will be stopped or plans halted due to the EU’s General Data Protection Regulation (GDPR).
Surprising insights
OC&C’s research highlighted a number of themes which were found to be far less important for executives than expected. For instance, rather than deploying self-service analytics tools for mass usage, companies believe a specialised pool of people who are well-integrated into the business and focussed on answering key questions is a more effective solution. And while there is strong support for automation among business leaders, coupling it with human intervention, rather than processes fully controlled by artificial intelligence (AI), is preferred.
From a talent standpoint, the study reveals that the real difficulty for managers isn’t the task of finding enough analysts, but finding those who can interpret the commercial challenge and structure a technical approach to solving it by leveraging analytics.
Key factors for success with analytics
The report offers guidance for business leaders looking to navigate towards a more robust and effective analytics capability, and identifies ten determinants for success that come under three broad categories. These apply universally across sectors, company scale, and geographies and sit within three groups:
Foundational imperatives
Senior sponsorship, commitment, and a focus on business goals.
Fifty-eight per cent of the best performing organisations that said senior leaders support progress in analytics, compared with 20 per cent in the worst performing companies.
Enabler imperatives
Technology, trust-worthy data, a central analytics team with substantial resources, process alignment, and continuous feedback and evolution of the analytics capability.
Seventy-one per cent of organisations said technology implementation was the main trigger for investment in analytics.
Sixty-nine per cent of the best performing companies have centralised analytics teams.
People imperatives
Training both the providers and consumers of analytics, and creating a culture that embraces analytics in every part of the organisation.
Ninety-four per cent of the best performing companies reported a good understanding of analytics throughout their workforce.
Eighty per cent of meetings in the best performing companies include analytics or data elements.
Further reading on investment
