Aileen Allkins provides executive-level services for improving customer experience. Prior to starting her consultancy business she worked for Hewlett Packard Enterprise and then was Corporate Vice President of Global Customer Service and Support (CSS) at Microsoft.

Finding and selling to customers

Five ways to add value to retain your customers

96% of customers say they would avoid a business because of bad customer service. Retaining customers is just as important as finding new ones, says Aileen Allkins