About

Owen was a reporter for Bonhill Group plc writing across the Smallbusiness.co.uk and Growthbusiness.co.uk titles before moving on to be a Digital Technology reporter for the Express.co.uk.

News

Three quarters of consumers find shopping a frustrating experience

Year-long research shows that despite a seven per cent decline in frustration-levels over the last 12 months, many areas of omni-channel operation still fail to meet consumer shopping expectations.

Marketing

Two thirds of businesses confess to copycat marketing

More than two thirds of businesses confess to 'copycat' marketing, pinching marketing techniques of competitors in the hopes of achieving similar results.

Export & Import

Supply chain friction costs businesses 6,500 hours a year

New study reveals UK businesses are wasting time and money handling the payment process through supply chain friction.

News

‘Be concerned’, SMEs told, as HMRC targets SMEs over tax avoidance

HMRC collected an additional £474 million in corporate tax as a result of investigations into SMEs during the 2016/17 tax year.

Export & Import

New opportunities – the benefits of sourcing products from China

Here, Stephanie Gao, head B2B marketing, Alibaba UK, analyses the benefits of sourcing products and exporting with China.

News

Freelancers enjoy ‘enough holiday’ despite taking less than employees

New research reveals freelancers enjoy ‘enough holiday’ despite at least 68 per cent taking less time off than employees.

News

Reputation tops list of business priorities

Global survey finds that respondents rate supply chain as their least resilient element and reputation management the top priority.

News

Brexit has UK SMEs looking to Hong Kong for global growth

Young entrepreneurs with less confidence in Europe most likely to have traded with Hong Kong or China in the last year.

Employing & managing staff

How to choose between two job candidates

Here, Phil Sheridan, senior managing director at Robert Half UK, explains how to choose between two job candidates.

Employing & managing staff

Are people of the post-digital generation team players?

With Generation Z on the cusp of joining the workforce in the coming years, Impact International takes a look at how they will change the office dynamic.

News

UK small businesses are still wasting time on admin

New research reveals that UK SMEs are spending on average 120 hours a year on admin tasks, time that could be spent better elsewhere.

News

Retailers reducing friction in pursuit of ‘5-star’ customer experiences

Friction-free shopping is a competitive advantage in retail stores, as congestion and not being able to find what you want leave customers shopping elsewhere.