Sky Connect has partnered up with Small Business to explain what you should be looking for in your business broadband provider.
Is the switching process straightforward and what level of customer service can you expect?
Do they offer a digital telephone service? Not all broadband providers offer useful services such as a flexible and feature-packed VoIP phone network. Check that yours is one of them.
Does the broadband package come with cybersecurity?
Malware, phishing emails and hackers all threaten your business, so it’s good to get peace of mind.
What happens if the service does go down?
How fast will your broadband be back up and running if you experience downtime – and are fail-safes included so your business can keep operating in the meantime?
What speeds can they offer?
Compare services to find the fastest connections, the speedier the better.
>See also: Rural broadband: how to improve your speed
Does the provider provide a static IP address?
These are handy for web-based businesses or if you need to access systems remotely.
What is the maximum contention ratio?
How many businesses are using the same line? This could impact download speeds.
Is there a limit on how much I can download?
Some providers charge beyond a certain limit; check if you will likely surpass this barrier and, if so, how much it will cost.
Does it offer a dedicated customer support call centre?
Standard broadband packages often give you an online ticketing system, not a real person to talk to over the phone.
Can I scale up my business broadband package if I need more phone lines?
How flexible is your package if your business grows?
Will my prices go up when I am in contract?
You shouldn’t have to pay more than you originally agreed. Are there any hidden fees? Make sure billing is transparent and easy to follow.