Microbusiness staff are the most engaged, study finds

New research suggests that staff working for the smallest businesses in the UK are the most engaged with the wellbeing of the company.

The UK’s smallest businesses boast the most committed staff, according to new research from card machine provider Paymentsense. The study of 1,000 SME UK workers finds almost half (47 per cent) of respondents in firms of ten or less people often work unpaid overtime because they want the business to do well.

This figure drops to less than a third (30 per cent) for employees working in firms of 11-50 employees, and then dips to around a fifth for those in companies of 51-100 (22 per cent) and 101-250 (21 per cent).

The research also reveals that, perhaps as a result, interventions from management increased as small businesses grow.

Almost a third (32 per cent) of respondents in companies of above 50 people listed pressure from managers as the main reason they work overtime, compared with a quarter (25 per cent) for those in companies of up to ten staff.

Similarly, unexpected overtime caused by last-minute management requests was reported by 41 per cent of respondents in businesses of 101-250 people. This dropped to 34 per cent amongst those employed in firms of up to ten people.

Clare Dimond, a leading business coach and author of ‘Free Choice’ says, ‘Achieving alignment between individual and organisational purpose is like adding a Formula One engine to a family car.

‘When someone believes in and has passion for what they are doing, all their resources, ideas, energy and experience are available for that purpose. As the results of this study show, emphasising and nurturing alignment becomes especially important as a company grows.’

Guy Moreve, head of marketing at Paymentsense says, ‘It’s concerning that unwelcome interventions from management are cited more frequently by larger SMEs, especially in conjunction with downward trending alignment. This should serve as a reminder of the importance of keeping an eye on culture and atmosphere, as well as the balance sheet – especially if growth has been swift.

‘The two factors clearly have a bearing on overall happiness, which SMEs can at least partly address through employee benefits. Research we conducted earlier this year found that staff perks were directly linked to general happiness, and finishing early on Fridays topped the list of desired benefits.’

Further reading on staff engagement

Owen Gough, SmallBusiness UK

Owen Gough

Owen was a reporter for Bonhill Group plc writing across the Smallbusiness.co.uk and Growthbusiness.co.uk titles before moving on to be a Digital Technology reporter for the Express.co.uk.

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