Live agent provision: How effective is it for customer service?
Here, Chris Robinson, CEO at Yonder Digital Group, explores why small businesses aren't maximising live support to help their customers .
Finding and selling to customers
This section takes you through every important aspect of how to run a successful business. It offers expert guides and advice articles on the key elements of business management such as employing staff, finding customers, marketing and sales, pricing, people management, office and home working, business technology and everything else an entrepreneur must tackle in order to succeed.
Here, Chris Robinson, CEO at Yonder Digital Group, explores why small businesses aren't maximising live support to help their customers .
Finding and selling to customers
Business management
Here, Jennifer Janson looks at the recent Ryanair flight cancellation episode, and discusses what small businesses can learn from the crisis.
Export & Import
Here, Hans Ziebeck, director of Purchasing at Beacon, gives us his tips on choosing the right supplier for your small business.
Getting Online
How complex does your first business website need to be? Do you need to pay a designer a grand?
Business Technology
Andrew Charlesworth explains that one aspect of GDPR that’s easily missed is that it applies to all CCTV systems – from a single camera monitoring an entrance to a large public system.
Employing & managing staff
In this piece, Nigel Davies, founder of Claromentis, discusses how businesses can ensure teamwork and collaboration don’t suffer as they scale up.
Office & home working
As the government announce a new initiative designed to promote a healthier workforce, Richard Morris, UK CEO at Regus, discusses how the right workplace setup is key for wellbeing.
Employing & managing staff
In this piece, Anna Shields, co-founder and director of Consensio, discusses how people can best manage potential conflict situations.
Office & home working
As the government announce a new initiative designed to promote a healthier workforce, Richard Morris, UK CEO at Regus, discusses how the right workplace setup is key for wellbeing.
Employing & managing staff
In this piece, Anna Shields, co-founder and director of Consensio, discusses how people can best manage potential conflict situations.
Employing & managing staff
A new report has uncovered a 'postcode lottery' of small business productivity. SMEs in the most active local authority, the City of London, are 26 times more productive than the least, West Somerset.
Employing & managing staff
In this article, KashFlow look at how technology is making delegation easier than ever for small businesses.
Marketing
PR can be the most effective and cheapest method in improving your brand’s exposure. Here, we look into this marketing approach.
Office & home working
Here, Joff Sharpe of flexible workspace brand Storey reveals how smaller companies can take inspiration from the giants when it comes to their office environment.
Business Loans
Everything you need to know on what small business loans are and what types of loan are available for your business.
Partner content
Hospitality businesses have faced a number of challenges in the last couple of years. Find out what funding and support is available.
Employing & managing staff
In Aviva’s latest SME research*, 57 per cent of employers surveyed agreed that nowadays employees expect benefits to protect against loss of income or earnings. What do you offer your people?
Partner content
Business broadband offers a host of advantages over standard domestic connections, here’s why you should be considering an upgrade