Building business relationships

Finding and selling to customers

Building a good rapport with your customers to gain long-term business relationships

According to the Market Research Society, building rapport is essential for effective customer communication – here’s how do it.

Legal advice

How small businesses should approach mediation and dispute resolution

Here, Elaine Chan and Tony Winterburn of Ward Hadaway discuss how mediation has emerged as an alternative method of dispute resolution.

Business management

Building business relationships: Eight pointers for small companies

If you’re looking to grow your company by expanding your professional network, the following tips from Ian Naylor of AppInstitute will help with building business relationships.

Business management

How to build relationships with big businesses for mutual benefit

Here, we look at how small businesses can benefit from interactions with big business, rather than feeling they are just competing against larger operators.


If courtesy costs nothing, why is it so rare in business?

David Cliff discusses the decline of common courtesy and how making an effort to be courteous in business relationships will pay dividends.

Masterclass Series

The funding landscape

This article from Tracc looks at the changing funding landscape and how business owners can improve their chance to secure funding themselves

Partner content

5 tools to help monetise your content in 2022

We explore five online tools that you can use to help you monetise your content in 2022

Partner content

Tooling up for hybrid

Equipping your people with the best technologies for the hybrid workplace

Partner content

Securing your business in the hybrid workplace

Ensure your business is prepared for the increasing threat of cybercrime