Having a phone system that’s both reliable and easy to use is vital to every small business. Without one, the all-important communication on which you and your employees rely on to stay in touch, deliver projects on time and provide great experiences for customers can break down.
These days, choosing the right phone system for your business is more complicated than ever before. It’s impossible to ignore that the way in which employees communicate has fundamentally changed.
See also: ‘Hello?’ Research suggests telephone greeting could lose you customers
Businesses have more communications tools to contend with such as email, instant messaging apps, mobile and social media. Old models and ways of thinking have become obsolete. Businesses need communication tools that can be compatible with each other. Traditional phone system providers fail to take this into account.
Cloud telephone systems
Business telephone system providers were once notable hotbeds of innovation spearheading features such as voicemail and call forwarding.
Today the rate of invention in personal communication has vastly outpaced its enterprise counterpart, shining a light on the shortcomings of the outdated legacy hardware still permeating offices.
What if phones could work alongside all these other tools? What if you could have a single number for reaching employees, wherever they’re working and whatever device they’re using? What if you could get a phone system that works in the cloud?
Traditional phone systems are also difficult to manage and support. They can also be expensive to deploy and maintain. That’s a problem for your tech people, who often find themselves in the office in the evenings and at weekends.
With NFON’s cloud telephone system Cloudya, businesses can do all this. With it, businesses can provide a single phone number and inbox to every employee. Calls can be transferred through to them, whether they’re in the office, at home, or out and about on their mobile devices.
They can also stop having to fork out on additional desk phones, and scale to their business requirements more flexibly.
>See also: Five telephone best practice tips for small businesses
Making management easier
Cloud telephone systems reduce frustration for technical staff by reducing the physical infrastructure they have to manage. And they offer simple tools for adding and managing users, which makes the whole experience faster and easier.
Cloud telephone systems don’t just improve the lives of technical employees; they help all employees work better. According to research by Gartner, business efficiency increases overall when communication processes, both for employees and customers, are seamlessly integrated with their day to day business operations.
Cloudya’s platform, in particular, has a strong focus on helping employees with their core tasks, with an intuitive UI and simple communication features; presence awareness showing colleagues’ availability; and tools for prioritising important calls and sending less important calls to voicemail.
Cloudya
Many businesses will fall for a sleek look or a good price without addressing the most important needs of a phone system. Without a cloud telephone system that gives employees access to enterprise-class communications features via their mobile device or PC, businesses are committing themselves to the dark ages.
