Engage and sell – the ultimate guide to designing impactful marketing emails

If you're thinking of abandoning your marketing emails, simply changing tactics could be worthwhile. Jay Ripton explains more

In a world where attention spans are dwindling, email marketing remains one of the most effective ways to connect with your audience, drive engagement, and boost sales.

Whether you’re a small business looking for inexpensive email marketing solutions or a large enterprise aiming to refine your strategy, the principles of designing impactful emails apply universally. Here, we break down the essential steps to create emails that not only get opened but also drive action.

Why email marketing still matters

Despite the rise of social media and other digital marketing channels, email continues to deliver unmatched ROI. According to recent studies, for every dollar spent on email marketing, businesses can expect an average return of $36 (£29.50). Why? Email marketing allows for direct communication with your audience, personalised messaging, and measurable results.

When combined with effective design and strategy, email campaigns can become a cornerstone of your marketing efforts – and yes, they can even be part of your cheap email marketing arsenal without compromising on quality.

Step 1: Understand your audience

Before designing an email, it’s crucial to know who you’re speaking to. A well-targeted email will always outperform a generic one. Start by segmenting your audience based on:

  • Demographics: Age, gender, and location can help you tailor your messaging.
  • Behaviour: Purchase history, website activity, and email engagement levels provide insights into what your audience wants.
  • Preferences: Use surveys or preference centres to understand what type of content your subscribers are interested in.

By understanding your audience, you can craft messages that resonate on a personal level, increasing the likelihood of engagement.

Step 2: Nail the subject line

Your subject line is the first impression your email makes. It determines whether your message gets opened or ignored. Follow these tips to craft compelling subject lines:

  • Keep it short and sweet: Aim for 40-50 characters to ensure readability across devices
  • Create curiosity: Use phrases that intrigue readers without being misleading
  • Personalise it: Adding the recipient’s name or referencing past behaviour can boost open rates.
  • Include a call to action: Words like “Discover,” “Unlock,” or “Get” encourage action right from the inbox.

For example: “Exclusive Offer: Unlock 20 Per Cent Off Just for You” is likely to grab attention while setting clear expectations.

Step 3: Focus on visual design

A visually appealing email can make all the difference in capturing and holding your audience’s attention. Here’s how to get it right:

Use a clean layout

Avoid overwhelming your readers with clutter. Stick to a clean, simple design that directs attention to the key message. Use plenty of white space to create a sense of balance and hierarchy.

Choose a compelling colour scheme

Your brand colours should dominate, but don’t shy away from using complementary tones to highlight calls-to-action (CTAs) or important information. Colour psychology can also play a role in influencing emotions and behaviour.

Optimise for mobile

With more than half of all emails opened on mobile devices, responsive design is non-negotiable. Ensure your emails look great and function properly on screens of all sizes.

Include high-quality images

Images should be relevant, high-resolution, and quick to load. Avoid overly large files that can slow down loading times, which could result in lost interest.

Step 4: Craft a clear and engaging message

Your email’s message is at the heart of its success. To make it impactful:

  • Be concise: Keep your copy short and to the point. Readers should be able to skim and understand the purpose of your email within seconds.
  • Use a conversational tone: Speak to your audience as if you’re having a one-on-one conversation.
  • Highlight benefits: Focus on what the recipient will gain rather than what you’re offering. For example, instead of saying, “We’re launching a new product,” say, “Discover how our new product can simplify your life.”
  • Incorporate storytelling: A compelling narrative can make your message more memorable and relatable.

Step 5: Include strong calls-to-action (CTAs)

A well-designed CTA is the bridge between engagement and conversion. To maximise its impact:

  • Be direct: Use actionable language like “Shop Now,” “Learn More,” or “Sign Up Today.”
  • Make it stand out: Use contrasting colours, bold fonts, or buttons to draw attention.
  • Create urgency: Phrases like “Limited Time Offer” or “Only 24 Hours Left” encourage immediate action.

Step 6: Leverage personalisation and automation

Modern email marketing thrives on relevance. Personalisation and automation allow you to deliver tailored messages at the right time. Here’s how to implement them:

Personalisation

Go beyond using the recipient’s name. Personalisation can include:

  • Custom product recommendations based on past purchases.
  • Location-specific offers or events.
  • Dynamic content that adapts based on user behaviour.

Automation

Automation tools enable you to set up workflows that send emails based on triggers, such as:

  • Welcome emails: Sent when someone subscribes to your list
  • Abandoned cart emails: Remind users to complete their purchase
  • Birthday emails: Add a personal touch with a special offer on their birthday
  • Re-engagement emails: Reach out to inactive subscribers with incentives to return

Step 7: Test, analyse, and optimise

Even the best-designed email campaigns can benefit from ongoing improvement. Use these strategies to refine your efforts:

  • A/B testing: Experiment with different subject lines, CTAs, layouts, or images to see what resonates most with your audience
  • Monitor metrics: Track key performance indicators (KPIs) such as open rates, click-through rates, conversion rates, and unsubscribe rates
  • Gather feedback: Encourage subscribers to share their preferences or provide feedback on your emails
  • Iterate: Use the insights you gather to make data-driven adjustments and continuously improve

Designing impactful marketing emails is both an art and a science. By focusing on audience insights, compelling design, clear messaging, and strategic personalisation, you can create campaigns that engage and sell. Whether you’re leveraging cheap email marketing solutions or investing in premium platforms, the key to success lies in continuously optimising and adapting to your audience’s needs.

With these strategies, your emails won’t just sit in inboxes – they’ll drive action, foster loyalty, and contribute to your business’ growth. So, start designing today, and watch as your email campaigns become a powerful tool for engagement and sales.

Read more

A guide to successful email marketing – Email marketing can be an immensely important driver of engagement and brand awareness for small businesses. Here Andrea Blair from Hallam Internet, takes you through a six-step email marketing checklist

7 best email marketing software for UK businesses – Factors to consider include the number of recipients you need to mail out to, design customisation to match the brand, integrations, data migration and ease of use

Six digital marketing tools every small business needs – Getting a strong grasp of digital marketing is important for small businesses. Here are the best tools to help you

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Jay Ripton

Jay T Ripton is a freelance business, technology and marketing writer who’s written for the Guardian, BusinessInsider, and Entrepreneur.com.

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