Banks may call in debt collectors to recoup unpaid Bounce Back Loans

High street banks want to outsource collection of Bounce Back Loans gone bad to debt collection agencies

Banks may outsource repayment of Bounce Back Loans gone bad to external debt collectors because the task will prove too overwhelming inhouse.

The government itself estimates that nearly two thirds of Bounce Back Loans may never be repaid, costing the Treasury £26bn.

Government and the banks are talking about establishing a panel of debt collection agencies that would all follow an agreed code of practice.

>See also: HSBC will not accept any more Bounce Back Loan applications

According to the Times, government officials have already contacted debt collection agencies including Arrow Global to see whether they would chase unpaid Bounce Back Loans. Only when the agency has exhausted chasing repayment would the bank then claim on the 100-per-cent state guarantee.
Lenders say they would have to hire hundreds of staff and build dedicated loan recovery call centres to cope with the volume of bad debts.

Bounce Back Loans are due to start being repaid in May.

Of course, high street lenders have outsourced bad debt collection for years. The collection agency chases the bad loan on a contingency basis, keeping a percentage of any loan repaid as a fee. A large percentage of businesses owing banks money settle immediately once a collection agency is brought in. Or they agree a repayment schedule. Or the small business makes an offer – this if often the case if the debtor is about to go out of business.

Only once the collection agency has gone to court and won an enforcement order can officers enter business premises and seize assets – but it is very much seen as a last resort.

>See also: Small businesses have average of just £9,000 left from Bounce Back Loan

However, when it comes to Bounce Back Loans and bad debts, banks will be wary of bad press. Personal and business accounts are often muddied with microbusinesses. And they will not want a repeat of the notorious Royal Bank of Scotland Global Restructuring Group, which was pilloried for strong-arming small business clients into selling up and snapping up their businesses.

Last month, chancellor Rishi Sunak made it easier for the 1.3m small businesses that have taken out Bounce Back Loan debt, extending the repayment term from six to 10 years, allowing them to switch to interest only or pause entirely for six months.

According to the Business Banking Resolution Service (BBRS), just over 40 per cent of businesses which have taken out government-guaranteed emergency coronavirus loans have no intention of repaying them — either because they do not expect to repay them, or because they do not believe that the government will pursue the debt.

Further reading

Small businesses should ‘only repay coronavirus debt once back in profit’

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Tim Adler

Tim Adler is group editor of Small Business, Growth Business and Information Age. He is a former commissioning editor at the Daily Telegraph, who has written for the Financial Times, The Times and the...

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