Is bad customer experience stalling high-street revival?
Slow service, rude staff and unavailable items blamed as Britons have such a bad customer experience they vow never to return.
Finding and selling to customers
This section takes you through every important aspect of how to run a successful business. It offers expert guides and advice articles on the key elements of business management such as employing staff, finding customers, marketing and sales, pricing, people management, office and home working, business technology and everything else an entrepreneur must tackle in order to succeed.
Slow service, rude staff and unavailable items blamed as Britons have such a bad customer experience they vow never to return.
Finding and selling to customers
Finding and selling to customers
The most loyal customer in the UK is likely be the three Ms: male, married and millennial, according to new research.
Business Technology
Here are six points to help you decide whether you should be choosing a custom dashboard BI system in favour of an open source solution.
Business management
Simon Dalley looks at what can you be doing in January to ensure business success in 2017.
Business Technology
Is social media becoming more and more of a distraction in the office? Lee Biggins advises on best practice to get the most out of your workforce.
Buying and selling a company
It's not just large companies that have shifted to a subscription-based business model. Here, Anne de Kerchhove explores why it can work for small operators.
Business Technology
Eight in ten consumers encounter incorrect information about a business when searching online, a new study reveals.
Employing & managing staff
Here, we look at three emerging trends that are impacting on the way small businesses manage their personnel, and what the wider world of business and HR will have to do to adapt in the future.
Business Technology
Eight in ten consumers encounter incorrect information about a business when searching online, a new study reveals.
Employing & managing staff
Here, we look at three emerging trends that are impacting on the way small businesses manage their personnel, and what the wider world of business and HR will have to do to adapt in the future.
Business management
Businesses must plan in advance to avoid missing or delaying payments to staff and suppliers over the festive period.
Business management
SME bosses worry more about the impact of work on their lives than they do about profit and loss and finances, a new study reveals.
Office & home working
Jason Downes looks at the difference between a remote worker and remote working teams, which could be shaping the future of the workplace.
Employing & managing staff
Lucy Abrahams explores four ways in which business owners can ensure their employees stay motivated and remain that way for the rest of the year.
Partner content
In case you were in any doubt, here are five key benefits of switching your business bank account – and how to make the switch.
Business Loans
Everything you need to know on what small business loans are and what types of loan are available for your business.
Partner content
Hospitality businesses have faced a number of challenges in the last couple of years. Find out what funding and support is available.
Employing & managing staff
In Aviva’s latest SME research*, 57 per cent of employers surveyed agreed that nowadays employees expect benefits to protect against loss of income or earnings. What do you offer your people?