The prevalence of remote working looks set to be the pandemic’s most enduring legacy. And with that comes the need for crystal clear communication between teams and with customers, whether in the office or not.
VoIP (Voice over Internet Protocol) is the perfect solution for scattered teams. Not only does it allow you to make voice and video calls through your broadband connection, but it also offers a plethora of features that can streamline operations and boost productivity.
But with dozens of providers to choose from, how do you decide which one is best for you? We’ve compared the competition to bring you our pick of the 6 best VoIP providers for small businesses.
RingCentral
Pricing
- Essentials: £12.99 per month
- Standard: £19.99 per month
- Premium: £24.99 per month
- Ultimate: £29.99 per month
If you’re looking for a great all-rounder, look no further than RingCentral. More than 400,000 businesses make use of its simple and affordable VoIP service to manage their daily communications.
Leveraging the cloud PBX system (which means you don’t need any expensive on-premise hardware), as well as high quality voice calls, RingCentral offers unlimited instant messaging, video calling and video conferencing, and SMS.
It also offers its customers 24/7 support through live chat and over the phone, and hundreds of integrations with essential business apps.
Key features
- 24/7 customer support
- Team messaging
- 100 – 4,000 inclusive minutes per user depending on plan
- On-demand call recording
- Video call and conferencing
Integrations
Microsoft 365, Google Workspace, Slack, and more.
8×8
Pricing
All packages – X2, X4, X6, X7, X8 – are all bespoke. Contact the sales team.
Built for businesses of all sizes, 8×8 offers its two million users everything they need to stay in touch and on track.
You get unlimited UK calls with every plan, and depending on your plan, you can make unlimited voice calls to up to 48 countries. 8×8 also offers unlimited chat, HD video and audio conferencing for up to 500 participants, and meeting recording and transcription.
And with a dedicated business number and advanced call management and routing, you can ensure a professional service and handle customer calls with confidence.
Key features
- Unlimited 1:1 and team chat
- Unlimited UK voice calls
- HD video and audio conferencing
- Auto attendant
- Intelligent call routing
Integrations
Microsoft Teams, Salesforce, Google Workspace, and more.
Vonage
Pricing
- Select: £9 per user per month
- Professional: from £12.50 per user per month
- Ultimate: from £16.50 per user per month
Supported in more than 40 countries and with over 96 world numbers for local and inbound calling, Vonage unified communications service is a great solution for global businesses.
Vonage offers customers more than 50 business phone features, including voice call, virtual receptionist, and call monitoring, and video call and collaboration on desktop and mobile, with the ability to record and share meetings.
And if you need hardware such as a desk phone, Vonage also offers competitive prices on compatible business phone providers.
Key features
- Call forwarding, transfer, and monitoring
- Virtual receptionist
- Desktop and mobile app
- Video meetings and collaboration
- 96 world numbers
Integrations
Salesforce, Microsoft Teams, Microsoft Dynamics, and more
bOnline
Pricing
- Starter: £7 per user per month
- Unlimited calling: £13.95 per user per month
- Unlimited calling (with desk phone): £15.50 per user per month
Targeted at startups and growing businesses, bOnline is the VoIP system that claims to give small businesses enterprise-level communication services at an affordable cost. Starting from £7 per user per month, it’s certainly one of the cheapest UK VoIP providers.
bOnline helps you enhance your professional image, with business hours settings, personalised voicemail greetings, and call flows so that calls go to the right place every time. You can also make and receive calls from any device and turn any call into a video meeting. You’ve also got a minimum of 100 outbound landline minutes.
And, of course, it has all the features you’d expect from a sophisticated VoIP, including voice and video conferencing, messaging and document sharing, and international calls from 1p per minute.
Key features
- Set business hours
- Personalised voicemail greetings
- Voice and video conferencing
- Call flows
- Turn any call into a video meeting
Integrations
Salesforce, HubSpot, Google, and more
Nextiva
Pricing
- Essential: £14.88 per user per month
- Professional: £15.02 per user per month
- Enterprise: £21.56 per user per month
Nextiva gives you everything you need to manage team and customer conversations all in one place, as well as a variety of helpful customer experience and productivity tools.
Nextiva’s fully-cloud-based VoIP phone service gives you unlimited calling, faxing, and SMS, as well as virtual voicemail and auto attendant. You can also hold unlimited video and audio meetings with teams and guests, and present, screen share and file share within the app or browser, which makes it easy to collaborate.
Finally, Nextiva also offers a sales CRM integration to manage leads and opportunities, and a helpdesk to manage customer service requests.
Key features
- Unlimited voice and video calls
- Video conferencing
- Screen Sharing
- Auto attendant
- Mobile and desktop SMS/MMS
Integrations
HubSpot, Salesforce, Microsoft, and more
Dialpad
Pricing
- Standard: £12 per user per month
- Pro: £20 per user per month
- Enterprise: Contact sales
Dialpad is a unified business communications platform, offering a range of features to support both local and global businesses.
Even on its most basic plan, it offers unlimited calling, SMS, and MMS, as well as AI meetings for up to 10 participants. You also get auto attendant, visual voicemail, and custom call routing and call forwarding, as well as 5 hours of HD video and audio meeting time for up to 10 participants.
On more advanced plans you get local number support in more than 70 countries, multiple phone numbers per account, and global SMS.
Key features
- Unlimited calling
- Web and chat support
- Auto attendant
- Custom call routing
- HD video and audio meetings
Integrations
Google Workspace, Microsoft 365, Zendesk, and more.
Next steps
Now that we’ve summarised the best VoIP providers currently in the market, you should have a good idea of the different features and pricing available.
If you’re ready to find a VoIP system now, simply answer a few questions using the form below to receive free, tailored quotes for your business.
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