The importance of trust and integrity for your brand

Delivering a quality product or service will form the foundations of your success, but your business needs real values to guarantee it, as we discuss in this piece.

A strong brand in business is critical to the ultimate success of any venture. Through building and investing in this public face there are many rewards to be reaped but earning trust from your clients is a priceless commodity which should not be underestimated.

Delivery and consistency

While promotion and marketing are both essential functions within every modern business, this always needs to be backed up by something solid to be proud of. Delivering a quality product or service will fundamentally form the foundations of your success but this isn’t always enough to guarantee it.

While good service and quality products are essential to establishing a glowing reputation within your field, maintaining this stature is arguably much more important. Longevity naturally allows the good things about your business to bloom and grow and is something which is far easier to lose than gain. Because of this, the longer you can produce and deliver at a high level of operation, the more trusted and reliable your brand becomes.

Customer service

A strong and clear customer-facing image of the business will help personify the company brand making it more friendly and inviting towards prospective customers. The customer service aspect itself can be a delicate balancing act with many surprising obstacles to negotiate, however, honesty is often the best policy.

Presenting your business in a realistic light only works when everything behind the scenes is in good order. Masking, denying or avoiding any perceived problems will cause more damage in the long-term than addressing them head-on with honesty and integrity.

With social media shortening the distance between the customer and the business, there are now no legitimate excuses for not taking advantage of this opportunity to connect directly and interact with your target audience, making your company more accessible in the process.

Industry-leading standards

It’s one thing to have ambition to be at the top of your industry, but becoming a leading light is about more than just financial success. This is something again which requires honesty as the transparency required with these actions will quickly reveal any insincerity that will lose more than you stand to gain.

Through applying and meeting your own set of standards rather than the current industry benchmarks, you can excel within your chosen profession. Further to this, by becoming involved with relevant associations or institutions in your industry and the community at large, you can showcase the increase upon existing standards.

This is particularly evident within industries which suffer from commonly maligned public pre-conceptions. Personal injury law firms are one such industry which is commonly looked upon with disdain, yet some firms such as the Colleran Law Group considerably raise the expected standards and with it, enhance the surrounding industry by providing competitors with a new standard to follow.

Continue building

While trust is something you should look to establish from the initial start-up of your business, it’s not something you should ever lose focus of. Knowing why you initiated the business and the goals which underpin your chosen direction allows you to continue reinforcing these mission statements.

Likewise, looking for new ways to continue improving every aspect of your business is vital to remaining on course to hitting these goals. While this can seem like an unnecessary and time-consuming exercise, especially in the early stages of your business when there’s a seemingly never-ending list of tasks to accomplish, it’s vital for the long-term vision and outcome.

Taking the time to unravel yourself from the consuming, day-to-day running of the business and viewing your business holistically can help you make crucial decisions for the long-term benefit of your business. Your customers will often only look at the larger picture and this is something you should never lose sight of.

See also: The importance of brand identity

Ben Lobel

Ben Lobel

Ben Lobel was the editor of from 2010 to 2018. He specialises in writing for start-up and scale-up companies in the areas of finance, marketing and HR.

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Brands & Branding

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