Search results for: email marketing

How one former company director took on a franchise arm

In this Q&A, Peter Searle discusses the process of taking on a franchise in the business consultancy sector.

Investing in a franchise

Finding and selling to customers

Why better customer service is worth striving for

The majority (51 per cent) of people in the UK would happily pay over the odds for something if it meant they received better customer service, a study shows.

Investing in a franchise

How one former company director took on a franchise arm

In this Q&A, Peter Searle discusses the process of taking on a franchise in the business consultancy sector.

Finding and selling to customers

Why better customer service is worth striving for

The majority (51 per cent) of people in the UK would happily pay over the odds for something if it meant they received better customer service, a study shows.

Productivity Zone

Small companies not monitoring productivity effectively

The majority of UK businesses are not taking steps to address productivity issues in their company, research finds.

Business management

How businesses reduced energy costs and helped the planet

In this piece in association with the Federation of Small Businesses, we look at how installing energy efficient measures or making simple adjustments can help SMEs reduce their energy bills.

Finding and selling to customers

Sixteen customer service statistics for small businesses

Here, Tim Pickard discusses the ways in which to put your customers first as a small business.

Business management

How three UK tech start-ups are achieving success 

Here, Ian Butterworth interviews three tech founders and reveals their source of motivation, the challenges they faced and their recruiting strategies.

Finding and selling to customers

How small businesses can improve customer service

Here are some tips on increasing the level of care for your customers' experience.

Finding and selling to customers

How to make the best of the traditional January sales slump

Darren Fell explores the techniques small businesses can use to make the most of what can be a difficult time of year.

News

Consumers turn to social media to voice complaints

An increasing number of consumers are turning to social media first to voice complaints, have complicated situations resolved, and even in the case of a crisis, according to a study.

Marketing

Key design trends for small companies this year

Here, we look at some predictions for small business website and marketing communications design trends.

Marketing

Why traffic does not result in profit for your online business

Lee Biggins identifies the issues business owners have with converting online traffic into profits and reveals how to get it right.

Business Technology

How to make your website work for you 

Stefano Maruzzi presents some tips on how your website can help with the day-to-day running of your business.

Partner content

What are the benefits of business broadband?

Business broadband offers a host of advantages over standard domestic connections, here’s why you should be considering an upgrade

Partner content

How should I select my business broadband provider?

As with any supplier, it’s important to do your research and ask important questions before you select a broadband provider for your business. But what are the must-have things you should take into consideration?

Partner content

Why your business should switch to a broadband-based phone network

Analogue phone systems are increasingly being replaced by smarter broadband based networks – here’s why you should consider switching

Partner content

Streamlining document management for your small business

David Malan, sales director of DocuWare for the UK and Ireland, explains how the platform can streamline your document management