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Sixteen customer service statistics for small businesses

Here, Tim Pickard discusses the ways in which to put your customers first as a small business.

Finding and selling to customers

Business management

How three UK tech start-ups are achieving success 

Here, Ian Butterworth interviews three tech founders and reveals their source of motivation, the challenges they faced and their recruiting strategies.

Finding and selling to customers

Sixteen customer service statistics for small businesses

Here, Tim Pickard discusses the ways in which to put your customers first as a small business.

Business management

How three UK tech start-ups are achieving success 

Here, Ian Butterworth interviews three tech founders and reveals their source of motivation, the challenges they faced and their recruiting strategies.

Finding and selling to customers

How small businesses can improve customer service

Here are some tips on increasing the level of care for your customers' experience.

Finding and selling to customers

How to make the best of the traditional January sales slump

Darren Fell explores the techniques small businesses can use to make the most of what can be a difficult time of year.

News

Consumers turn to social media to voice complaints

An increasing number of consumers are turning to social media first to voice complaints, have complicated situations resolved, and even in the case of a crisis, according to a study.

Marketing

Key design trends for small companies this year

Here, we look at some predictions for small business website and marketing communications design trends.

Marketing

Why traffic does not result in profit for your online business

Lee Biggins identifies the issues business owners have with converting online traffic into profits and reveals how to get it right.

Business Technology

How to make your website work for you 

Stefano Maruzzi presents some tips on how your website can help with the day-to-day running of your business.

Business management

Collaboration vs competition for a small business

Brigette Bard explains how to get the foot in the door with the right collaborators to move your company forward.

Business Ideas & Planning

Personal training: A blueprint for going it alone

In this guide, we shed some light on how to set up as a personal trainer.

News

UK SMEs lacking confidence and digital resources 

Almost half of UK small businesses are worried about financial performance this year, research finds.

Advice

The ups and downs of life as an entrepreneur

Here, Eugene O'Sullivan looks into exactly what to expect when embarking on your own venture.

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Business Loans

A guide to getting a small business loan

Everything you need to know on what small business loans are and what types of loan are available for your business.

Partner content

Small business owners: discover alternative funding solutions to help fuel your growth

Business Technology

Why you should upgrade your tech now rather than later

To run an optimal business, you must have optimal tech. We explain why you must upgrade your business technology on a regular basis

Investing in a franchise

Should I buy a franchise or go solo?

Starting a new business is an exciting venture. But – especially in well-established industry sectors – a key question is whether it would be better to buy a franchise or go solo.