Articles on the use of chatbots for the small business to automate customer interactions and streamline communication. Typically, these digital assistants can help with engaging with customers in real-time, answering queries, providing information, and even completing transactions.

Business Technology

Benefits of chatbots for your business

Chatbots can make customer service more efficient, cost-effective and achieve better customer satisfaction.

Finding and selling to customers

How UK consumers feel about AI and chatbots in customer service

The UK is lagging behind other countries in making it easy for customers to interact with large organisations, says research from Avaya.

Business Technology

Why your business needs chatbots to improve customer experience

How can a chatbot improve your customers’ experience? And, if you are going to make an investment, what steps should you take to ensure implementation runs smoothly? Here, Chris Crombie finds out.

Business Technology

Facial Recognition, chatbots and blockchain – The most lucrative tech jobs of 2018

Facial recognition, chatbots and blockchain – PeoplePerHour reveal the most lucrative tech jobs and trends of 2017.

Business Loans

A guide to getting a small business loan

Everything you need to know on what small business loans are and what types of loan are available for your business.

Partner content

Why you need a business bank account

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Partner content

5 things every small business owner needs to know before starting

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Business management

How to create good cashflow habits

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