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Articles and advice on how UK SMEs should manage and use customer data to improve their general business operations and marketing.

Marketing

How UK’s data law overhaul could reshape marketing

Keep ahead of the changes in the new Data (Use and Access) Act (DUA Act)

Finding and selling to customers

Maximising the value of zero-party data to improve customer experiences

Lisa Andreou defines zero-party data and explains how brands can use this to improve the customer experience

Legal advice

GDPR three years on: make sure your small business is compliant

Many small businesses think if they just ignore the EU’s GDPR regulations, they will just go away. Lawyer Chris Cook warns SMEs they face crippling fines if they do nothing

Business management

Customer databases: how to deal with the effects of GDPR

We take a look at how SME customer databases have been affected by GDPR and a few ways to help you adapt to the new rules.

Business Technology

Transparency key to making consumers happy with data sharing

In the run-up to GDPR, new research from the DMA and Acxiom shows that people are increasing happy about the data sharing, but transparency is the key to taking this to the next level.

Business Technology

Five tips to protect your business and customers’ data

Here's how you can go about building a secure reputation among your clients.

News

How you risk losing customers over data breaches

Consumers put responsibility for protection against data breaches firmly at the hands of the organisations holding their data – and not themselves.

Business Technology

Queues are a bugbear – tackle them with mobile tech

First Data’s Raj Sond discusses why SMEs need to turn to mobile tech to cut down annoying lengthy queues.

Finding and selling to customers

Managing your customer data effectively is important for small businesses

Here, in association with Royal Mail AddressNow Capture, we look at how ensuring that you capture and update customer data effectively can bring a number of important benefits to your business.

News

Quality of data suffers as consumers are reluctant to disclose personal information 

Customers are deliberately providing the wrong information when asked for personal details, scuppering organisations' growth plans, research finds.

News

Small business owners follow their gut when it comes to making decisions

Leaders of the UK's small and medium-sized companies are relying on gut instinct over quantitative data to make crucial calls, research finds.

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Partner content

What are the benefits of business broadband?

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Partner content

How should I select my business broadband provider?

As with any supplier, it’s important to do your research and ask important questions before you select a broadband provider for your business. But what are the must-have things you should take into consideration?

Business Technology

Future-proof your business communications set-up

Landlines as we know them will be scrapped in 2027 – along with a raft of upcoming business changes. Here's how to ensure your communications set-up is fit for whatever the future brings

Business Loans

A guide to getting a small business loan

Everything you need to know on what small business loans are and what types of loan are available for your business.