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As e-commerce continues to develop and grow in importance as part of the UK retail sector (posting double digit growth every year in both consumer and B2B spending figures) it also becomes more complex. This section offers expert advice and guidance on how to ensure your small business can make the most of the opportunities available with case studies, stories and comparisons of the best e-commerce platforms available on the market.

Finding and selling to customers

Six tips to master e-commerce customer support

Here, we take a look at how how e-commerce businesses can improve their customer support through utilising omni-channel support, embracing social media and mobile messaging, providing self-service and the use of video.

Finding and selling to customers

Making e-commerce returns easier for customers

Here, we give a handful of tips to make e-commerce returns easier for customers, and reveal why this is an important consideration.

Business Technology

Why shoppers are avoiding your e-commerce store

With brick and mortar businesses suffering a supposed long farewell, we take a look at how you can boost your e-commerce business.

News

Selling online: UK SMEs switch to digital sales in 2018

Research finds the number of SMEs taking the plunge to improve digital sales is set to rise from 64 per cent to 88 per cent who say they plan to by 2018.

Finding and selling to customers

Are SMEs losing out on personalisation through e-commerce?

SMEs have long been the masters of a personalised approach to business, but with larger organisations making the most of e-commerce to personalise the customer journey, smaller businesses must keep up or risk losing out on their home turf.

Business Technology

How e-commerce businesses can maximise AI this Black Friday

Here, David Duke, chief operations officer at Visualsoft, explores the key areas in which AI tech is transforming the field of e-commerce for small businesses.

Finding and selling to customers

Why technology won’t stop disrupting commerce

Here, Nick Thompson, managing director of DCSL Software, explains how commerce and technology are intrinsically linked.

News

E-commerce grow seven times faster than global retail average

Superstars of e-commerce grow seven times faster than global retail average, according to a new report by OC&C Strategy Consultants.

Finding and selling to customers

Social shopping: Take your strategy from Debenhams

How can the social shopping strategy that Debenhams is using help your own retail business?

Finding and selling to customers

How to start your e-commerce journey on the right foot

Here, Greg Liset, head of e-commerce at Barclaycard, explains the best way to set up an e-commerce business in the UK.

Finding and selling to customers

The psychology of online buyers and how to win them over

Selling to customers online is becoming more and more important for small businesses. Here are some tips to help you engage online buyers.

Business Technology

Technology trends to help you with e-commerce sales

Here, we take a look at what technology trends will impact on ecommerce sales and how you can take advantage.

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