Finding and selling to customers

How to maximise sales through the art of listening

With a few simple techniques, you can hone your listening skills to maximise sales. In this piece, we look at how.

News

Slow feedback is biggest frustration for jobseekers in the UK

Top three frustrations of jobseekers about the recruitment process are slow feedback, poor communication and delayed decision making, according to new research.

Finding and selling to customers

Five tips for having online conversations with customers

Here, Ed Molyneux gives his tips on nurturing online conversations and relationships for useful feedback from clients and customers.

Advice

Employee feedback: Get it, use it

David Vine discusses employee feedback schemes and their value to a small company.

Business management

How do I encourage employees to share ideas on business growth?

Q: I value my employees' ideas on growing our company but some staff don't have the confidence to make their opinion known. How can I encourage them to have their say?

Finding and selling to customers

Getting customer feedback

The customer is always right, apparently. So it follows that listening to your customers and finding out exactly what they want is a sure-fire way of improving your product or service and consequently boosting revenue. But sadly, it is not usually that simple.