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Customer Service

Expert advice and guides on customer service from the Small Business UK article archive.

News

UK consumers not afraid to act on poor customer service 

More than two thirds (69 per cent) of Britons have acted on their customer service frustration by demanding to speak to a supervisor or stopping using a brand altogether, research finds.

Finding and selling to customers

How to make the best use of video for customer support

Matt Pierce of TechSmith discusses how small businesses can deploy video to enhance customer support initiatives.

News

Consumers becoming more liable to complain about goods and services

UK consumers today are more inclined to complain about goods and services than five years ago despite encountering less problems, research finds.

News

Customers perennially on hold

Almost 70 per cent of callers to UK businesses are put on hold for longer than one minute, research finds.

News

Customer service called into question 

Bad-mannered front of house staff are the main reason that professionals are put off from doing business with other companies, research finds.

News

Small businesses best at customer service

Four fifths of consumers in the UK believe that small, independently or locally-owned businesses provide the best customer service experience.

Finding and selling to customers

Customer service key to stopping retail rot

It's been a dog-eat-dog world out there for small retailers for some time now, and it looks as if retaining vital customers will continue to be a tough ask.

News

Businesses identify customer service weakness

Four fifths of small businesses feel their customer service could be improved, despite two thirds identifying that responsiveness is the most important factor in their company.

Marketing

Why SMEs need to come to terms with the social networking age

The idea of customers seeking out a company’s ‘bricks and mortar’ customer service operation is becoming increasingly outmoded.

News

Consumers boycott companies after poor service

Companies that offer poor service are being hit by boycotts and damage to their reputation, a survey reveals.

News

Poor customer service blighting SMEs

UK businesses are losing out on valuable customers due to poor customer service.

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