Advice and Ideas for UK Small Businesses and SMEs
Expert advice and guides on customer service from the Small Business UK article archive.
News
More than two thirds (69 per cent) of Britons have acted on their customer service frustration by demanding to speak to a supervisor or stopping using a brand altogether, research finds.
Finding and selling to customers
Matt Pierce of TechSmith discusses how small businesses can deploy video to enhance customer support initiatives.
News
UK consumers today are more inclined to complain about goods and services than five years ago despite encountering less problems, research finds.
News
Almost 70 per cent of callers to UK businesses are put on hold for longer than one minute, research finds.
News
Bad-mannered front of house staff are the main reason that professionals are put off from doing business with other companies, research finds.
News
Four fifths of consumers in the UK believe that small, independently or locally-owned businesses provide the best customer service experience.
Finding and selling to customers
It's been a dog-eat-dog world out there for small retailers for some time now, and it looks as if retaining vital customers will continue to be a tough ask.
News
Four fifths of small businesses feel their customer service could be improved, despite two thirds identifying that responsiveness is the most important factor in their company.
Marketing
The idea of customers seeking out a company’s ‘bricks and mortar’ customer service operation is becoming increasingly outmoded.
News
Companies that offer poor service are being hit by boycotts and damage to their reputation, a survey reveals.
News
UK businesses are losing out on valuable customers due to poor customer service.
Business Loans
Everything you need to know on what small business loans are and what types of loan are available for your business.
Business Technology
To run an optimal business, you must have optimal tech. We explain why you must upgrade your business technology on a regular basis
Investing in a franchise
Starting a new business is an exciting venture. But – especially in well-established industry sectors – a key question is whether it would be better to buy a franchise or go solo.