Home » Customer Service » Page 3

Tag

Customer Service

Expert advice and guides on customer service from the Small Business UK article archive.

News

UK consumers not afraid to act on poor customer service 

More than two thirds (69 per cent) of Britons have acted on their customer service frustration by demanding to speak to a supervisor or stopping using a brand altogether, research finds.

Finding and selling to customers

How to make the best use of video for customer support

Matt Pierce of TechSmith discusses how small businesses can deploy video to enhance customer support initiatives.

News

Consumers becoming more liable to complain about goods and services

UK consumers today are more inclined to complain about goods and services than five years ago despite encountering less problems, research finds.

News

Customers perennially on hold

Almost 70 per cent of callers to UK businesses are put on hold for longer than one minute, research finds.

News

Customer service called into question 

Bad-mannered front of house staff are the main reason that professionals are put off from doing business with other companies, research finds.

News

Small businesses best at customer service

Four fifths of consumers in the UK believe that small, independently or locally-owned businesses provide the best customer service experience.

Finding and selling to customers

Customer service key to stopping retail rot

It's been a dog-eat-dog world out there for small retailers for some time now, and it looks as if retaining vital customers will continue to be a tough ask.

News

Businesses identify customer service weakness

Four fifths of small businesses feel their customer service could be improved, despite two thirds identifying that responsiveness is the most important factor in their company.

Marketing

Why SMEs need to come to terms with the social networking age

The idea of customers seeking out a company’s ‘bricks and mortar’ customer service operation is becoming increasingly outmoded.

News

Consumers boycott companies after poor service

Companies that offer poor service are being hit by boycotts and damage to their reputation, a survey reveals.

News

Poor customer service blighting SMEs

UK businesses are losing out on valuable customers due to poor customer service.

Recommended Content

Business Technology

Future-proof your business communications set-up

Landlines as we know them will be scrapped in 2027 – along with a raft of upcoming business changes. Here's how to ensure your communications set-up is fit for whatever the future brings

Business Technology

Friendly guide – top tips for small businesses switching to VoIP

With the landline shutdown coming fast, there’s never been a better time to switch to VoIP. Don’t let your small business be left behind!

Export & Import

Avoid delays with exports and imports

Many factors can affect products’ journeys from A to B. Here are some tips for best practice for successful shipping in the modern world

Business Technology

The connection between digital skills and fraud prevention in small businesses

With fraud posing a significant threat to small businesses, Rachael Tiffen from Cifas addresses the role of digital skills in fraud prevention