Customer Service

Expert advice and guides on customer service from the Small Business UK article archive.

Business management

8 ways to make your small business more disability aware

Being aware of the needs of the disabled isn’t just good business sense, it’s good for your business as a whole

Business Technology

Live Chat revolution – Convert leads into sales with Live Chat

Traditional websites are becoming less effective at converting browsers into sales. Offering Live Chat could give you the competitive edge. In fact, SMEs have the most to gain from offering a Live Chat service out of hours - it could be what makes you stand out from the competition.

Finding and selling to customers

Q&A: Adrian Swinscoe talks about improving customer experience

The customer experience is central to the longevity of any small business. Advisor Adrian Swinscoe shares his thoughts on the topic.

Finding and selling to customers

How UK consumers feel about AI and chatbots in customer service

The UK is lagging behind other countries in making it easy for customers to interact with large organisations, says research from Avaya.


How I found the perfect head of customer care – podcast

Anna Jordan chats to Matt Connelly, founder of I Hate Ironing, about finding the perfect head of customer care.

Business management

Customer service: the importance of saying sorry

When a company makes mistakes, all it can take is a 'sorry' to start putting it right. Ryan Jackson of Gemini Parking Solutions shares his view on why small businesses shouldn't be afraid to apologise.

Business Technology

Card payment system down: a survival guide for small businesses

Guy Moreve, chief marketing officer at Paymentsense, explains how small business owners can cope when their card payment system goes down.

Finding and selling to customers

Read our guide on how to deliver the best customer care

We've teamed up with BDM Talk to bring you a comprehensive guide to mastering your customer care.

Finding and selling to customers

Live agent provision: How effective is it for customer service?

Here, Chris Robinson, CEO at Yonder Digital Group, explores why small businesses aren't maximising live support to help their customers .

Finding and selling to customers

Customer complaints – how to manage your customers

Here, Natalie Lovett, managing director of The Whitewed directory, explains how small businesses can manage customer complaints.

Finding and selling to customers

Customer service: Why doing it right is vital to business success

Here, Jon Lucas, co-founder and director of Hyve Managed Hosting, gives us his tips on how to improve your customer service.

Finding and selling to customers

Customer service is a key differentiator for businesses

Customer service is a key differentiator for businesses, but many are falling short in providing satisfaction to customers, report finds.

Partner content

How to prepare for business growth in 2022

The team at Funding Options explain how to prepare for business growth in 2022

Partner content

Tide to empower small businesses to optimise cash flow with insights tool

Tide is introducing a Cashflow Insights tool to help small businesses mitigate delays in payment and improve their credit score

Partner content

Business Current Account Masterclass

Tune into the Masterclass from the Current Account Switch Service to find out why you should switch your business account pronto

Partner content

How should I select my business broadband provider?

As with any supplier, it’s important to do your research and ask important questions before you select a broadband provider for your business. But what are the must-have things you should take into consideration?