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Expert advice and guides on customer service from the Small Business UK article archive.

Running a Business

Top 5 tips for customer experience running a small business

Customer experience – responding to good and bad reviews, acting on complaints, listening to customers – is increasingly important for any small business. Chris Sparling offers five tips for keeping customers onside

Business management

How to conduct a customer survey

Customer surveys are a great way to get feedback on how your business is doing and what customers would like. But how do you structure a survey to get the most responses?

Business management

8 ways to make your small business more disability aware

Being aware of the needs of the disabled isn’t just good business sense, it’s good for your business as a whole

Business Technology

Live Chat revolution – Convert leads into sales with Live Chat

Traditional websites are becoming less effective at converting browsers into sales. Offering Live Chat could give you the competitive edge. In fact, SMEs have the most to gain from offering a Live Chat service out of hours - it could be what makes you stand out from the competition.

Finding and selling to customers

Q&A: Adrian Swinscoe talks about improving customer experience

The customer experience is central to the longevity of any small business. Advisor Adrian Swinscoe shares his thoughts on the topic.

Finding and selling to customers

How UK consumers feel about AI and chatbots in customer service

The UK is lagging behind other countries in making it easy for customers to interact with large organisations, says research from Avaya.

Podcasts

How I found the perfect head of customer care – podcast

Anna Jordan chats to Matt Connelly, founder of I Hate Ironing, about finding the perfect head of customer care.

Business management

Customer service: the importance of saying sorry

When a company makes mistakes, all it can take is a 'sorry' to start putting it right. Ryan Jackson of Gemini Parking Solutions shares his view on why small businesses shouldn't be afraid to apologise.

Taking payments as a small business

Card payment system down: a survival guide for small businesses

Guy Moreve, chief marketing officer at Paymentsense, explains how small business owners can cope when their card payment system goes down.

Finding and selling to customers

Read our guide on how to deliver the best customer care

We've teamed up with BDM Talk to bring you a comprehensive guide to mastering your customer care.

Finding and selling to customers

Live agent provision: How effective is it for customer service?

Here, Chris Robinson, CEO at Yonder Digital Group, explores why small businesses aren't maximising live support to help their customers .

Finding and selling to customers

Customer complaints – how to manage your customers

Here, Natalie Lovett, managing director of The Whitewed directory, explains how small businesses can manage customer complaints.

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What are the benefits of business broadband?

Business broadband offers a host of advantages over standard domestic connections, here’s why you should be considering an upgrade

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How should I select my business broadband provider?

As with any supplier, it’s important to do your research and ask important questions before you select a broadband provider for your business. But what are the must-have things you should take into consideration?

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Why your business should switch to a broadband-based phone network

Analogue phone systems are increasingly being replaced by smarter broadband based networks – here’s why you should consider switching

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Streamlining document management for your small business

David Malan, sales director of DocuWare for the UK and Ireland, explains how the platform can streamline your document management