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Customer Service

Expert advice and guides on customer service from the Small Business UK article archive.

Finding and selling to customers

Customer service: Why doing it right is vital to business success

Here, Jon Lucas, co-founder and director of Hyve Managed Hosting, gives us his tips on how to improve your customer service.

Finding and selling to customers

Customer service is a key differentiator for businesses

Customer service is a key differentiator for businesses, but many are falling short in providing satisfaction to customers, report finds.

Business management

Five complaints from your call centre team

Here, Rafael Cortes, head of marketing at Foehn, gives us his top tips to bring progress to your call centre team.

News

One for all approach to customer engagement not acceptable

Nearly half of British consumers would consider switching their bank as a result of receiving poor customer service.

News

Three in four Brits snub retailers with slow customer engagement

British consumers will use a different retailer if they don’t receive a timely response from customer service, a new study shows.

Employing & managing staff

Customer service: Fostering the workplace for the future

Here, fish and chip shop manager Rachel Tweedale talks about the importance of developing your existing staff and their customer service skills.

News

Consumers frustrated with repeating themselves during customer service

Having to repeat themselves, whether in-store, online or over the phone, is the worst customer service bugbear for UK consumers, research finds.

Finding and selling to customers

Why better customer service is worth striving for

The majority (51 per cent) of people in the UK would happily pay over the odds for something if it meant they received better customer service, a study shows.

Finding and selling to customers

The importance of good customer service

Here, we look at the ways in which to focus on your customer care as a small company.

Finding and selling to customers

How small businesses can improve customer service

Here are some tips on increasing the level of care for your customers' experience.

Finding and selling to customers

Do you stand out for your fantastic customer service?

Great customer service is a key factor to give you the edge over the competition, as Simon Horton discusses.

Business management

Why customer service should be your number one priority

Damian Clarkson uses the hospitality industry to illustrate the importance of providing first-rate customer service.

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Business Technology

The connection between digital skills and fraud prevention in small businesses

With fraud posing a significant threat to small businesses, Rachael Tiffen from Cifas addresses the role of digital skills in fraud prevention

Business Loans

A guide to getting a small business loan

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