Customer Experience

Business management

8 ways to make your small business more disability aware

Being aware of the needs of the disabled isn’t just good business sense, it’s good for your business as a whole

Finding and selling to customers

Five ways to add value to retain your customers

96% of customers say they would avoid a business because of bad customer service. Retaining customers is just as important as finding new ones, says Aileen Allkins

Finding and selling to customers

Q&A: Adrian Swinscoe talks about improving customer experience

The customer experience is central to the longevity of any small business. Advisor Adrian Swinscoe shares his thoughts on the topic.

Finding and selling to customers

How to shape your customer experience vision

Here, Paul Whitelam of ClickSoftware explains what you need for your customer experience vision.

Business Technology

Wi-Fi: the key to getting customers back on the high street

Here, Rees Flynn of WiFi SPARK tells us why a premium Wi-Fi connection is essential for the future of high street shops.

Business Technology

Why your business needs chatbots to improve customer experience

How can a chatbot improve your customers’ experience? And, if you are going to make an investment, what steps should you take to ensure implementation runs smoothly? Here, Chris Crombie finds out.

Finding and selling to customers

How to measure customer experience as a small business

Here, we provide a practical guide to measuring customer experience.


Retailers reducing friction in pursuit of ‘5-star’ customer experiences

Friction-free shopping is a competitive advantage in retail stores, as congestion and not being able to find what you want leave customers shopping elsewhere.

Finding and selling to customers

The modern customer journey

Manhattan Associates managing director, Craig Summers, discusses the importance of creating an engaging customer experience from web store to shop.

Finding and selling to customers

How is loyalty changing the way we shop and experience brands?

Here, we discuss how loyalty is changing the way customers shop and experience brands of any size.


Modern CFOs are driving customer experience with data

More than half of finance leaders report being responsible or accountable for customer focused initiatives.

Finding and selling to customers

Amazonian Fear? Don’t go at it alone!

Here, Axway's Shawn Ryan explains how smaller businesses can adapt and disrupt in industries dominated by tech giants to vie for better customer experience.

Partner content

How to prepare for business growth in 2022

The team at Funding Options explain how to prepare for business growth in 2022

Partner content

Tide to empower small businesses to optimise cash flow with insights tool

Tide is introducing a Cashflow Insights tool to help small businesses mitigate delays in payment and improve their credit score

Partner content

Business Current Account Masterclass

Tune into the Masterclass from the Current Account Switch Service to find out why you should switch your business account pronto

Partner content

How should I select my business broadband provider?

As with any supplier, it’s important to do your research and ask important questions before you select a broadband provider for your business. But what are the must-have things you should take into consideration?