Advice and Ideas for UK Small Businesses and SMEs
Expert advice and guides on customer service from the Small Business UK article archive.
News
More than two thirds (69 per cent) of Britons have acted on their customer service frustration by demanding to speak to a supervisor or stopping using a brand altogether, research finds.
Finding and selling to customers
Matt Pierce of TechSmith discusses how small businesses can deploy video to enhance customer support initiatives.
News
UK consumers today are more inclined to complain about goods and services than five years ago despite encountering less problems, research finds.
News
Almost 70 per cent of callers to UK businesses are put on hold for longer than one minute, research finds.
News
Bad-mannered front of house staff are the main reason that professionals are put off from doing business with other companies, research finds.
News
Four fifths of consumers in the UK believe that small, independently or locally-owned businesses provide the best customer service experience.
Finding and selling to customers
It's been a dog-eat-dog world out there for small retailers for some time now, and it looks as if retaining vital customers will continue to be a tough ask.
News
Four fifths of small businesses feel their customer service could be improved, despite two thirds identifying that responsiveness is the most important factor in their company.
Marketing
The idea of customers seeking out a company’s ‘bricks and mortar’ customer service operation is becoming increasingly outmoded.
News
Companies that offer poor service are being hit by boycotts and damage to their reputation, a survey reveals.
News
UK businesses are losing out on valuable customers due to poor customer service.
Partner content
Business broadband offers a host of advantages over standard domestic connections, here’s why you should be considering an upgrade
Partner content
As with any supplier, it’s important to do your research and ask important questions before you select a broadband provider for your business. But what are the must-have things you should take into consideration?
Partner content
Analogue phone systems are increasingly being replaced by smarter broadband based networks – here’s why you should consider switching
Partner content
David Malan, sales director of DocuWare for the UK and Ireland, explains how the platform can streamline your document management