24 Jan 2018
Ghosting: Lack of communication could lose your business customers
Narvar and YouGov have conducted a survey of nearly 3000 UK consumers to uncover their biggest bugbears when shopping online.
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24 Jan 2018
How to enhance sales productivity in your organisation
The last ten years have brought changes to the sales industry that would have been unimaginable to earlier generations. In …
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22 Jan 2018
Transform your SME in 2018 through a sales strategy
This year the government will be publishing a conservative estimate of in the region of 100,000 contracts for businesses UK-wide …
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29 Nov 2017
How shoppers' changing habits could unlock the magic formula for small businesses
By the end of next year, cash will no longer be Britain’s most frequently used payment method. Online sales topped …
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28 Nov 2017
Are SMEs losing out on personalisation through e-commerce?
Business-to-business (B2B) customer expectations have long mirrored the business-to-consumer (B2C) customer journey, with SMEs traditionally looked to for the most …
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23 Nov 2017
Have you prepared your business for the Christmas rush?
For many, it’s the most wonderful time of the year, but for businesses, Christmas rush can put enormous pressures on …
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15 Nov 2017
Five neuro-linguistic programming tips to help you win sales
Successful selling is all about communication, rapport building and understanding your customer. Some sales professionals may have a certain amount …
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13 Nov 2017
Live agent provision: How effective is it for customer service?
The UK is the top country in the world for online shopping, spending more per household than in any other, …
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26 Oct 2017
How to measure customer experience as a small business
According to Forrester data, 72 per cent of businesses say improving customer experience (CX) is their top …
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16 Oct 2017
How one small business went from start-up to partnering with Tesco
Spoon Guru is a London-based technology company that is helping consumers to find food products and recipes, …