Category

Finding and selling to customers

This section provides helpful guides and tips on how to find and sell to customers as a small business. Find expert advice on a variety of strategies to attract customers plus ideas on client retention and selling techniques. If you are looking to acquire new business or expand your existing customer base, these pages provide invaluable information to help you on your way. Want to know how to get more clients? Read on…!

Top tips for improving your customer service

David Haxton gives some advice on getting to know your clientele and serving them better.

Finding and selling to customers

Finding and selling to customers

How to run a small shop successfully: Three shop owners give their thoughts

In this piece, three shop owners reveal how they boosted their business fortunes, from introducing a more focused product range to striving for the best customer service.

Finding and selling to customers

Third party platforms: is it worth selling through the likes of eBay and Amazon?

Third party selling platforms may seem tempting to boost your small business sales, but make sure you know all of the pros and cons before you get started.

Finding and selling to customers

Building a good rapport with your customers to gain long-term business relationships

According to the Market Research Society, building rapport is essential for effective customer communication – here’s how do it.

Finding and selling to customers

High Street Manifesto 2018: A rallying cry for small retailers

Here, we look at the latest manifesto from our partners at SaveTheHighStreet.org, who are leading the charge to bring fresh opportunities to small retailers up and down the UK.

Finding and selling to customers

Busy summer months: 5 tips to cope with the retail rush

Summer has finally arrived! Sarah Musgrove of Opus Energy shares her top five tips to deal with the retail rush.

Finding and selling to customers

British tourism boost: Three tips to attract the international shopper

British tourism is set to soar this summer. Chris Crang of Worldpay gives his advice on how to cater to international customers.

Finding and selling to customers

Read our guide on how to deliver the best customer care

We've teamed up with BDM Talk to bring you a comprehensive guide to mastering your customer care.

Finding and selling to customers

British tourism boost: Three tips to attract the international shopper

British tourism is set to soar this summer. Chris Crang of Worldpay gives his advice on how to cater to international customers.

Finding and selling to customers

Read our guide on how to deliver the best customer care

We've teamed up with BDM Talk to bring you a comprehensive guide to mastering your customer care.

Finding and selling to customers

Client retention: Top tips for keeping your customers

Client retention is key to your continued business growth and development, Natalie Lovett argues. Here are some top ways to ensure you keep your clients.

Finding and selling to customers

How to price your services

Pricing your services can be the most complex part of the marketing process. What are you worth? How do you justify your rates or prices? There is a lot to think about. Read this guide from marketing specialist and Q&A panel expert Jackie Jarvis.

Finding and selling to customers

Why are smaller businesses still struggling to win government contracts?

Bidding for government work can be a lengthy and costly process, and many smaller businesses don’t have the same resources as larger companies to put together winning bids. Here, Martin Reed explores the issue.

Finding and selling to customers

How small businesses can repopulate the high street

Focusing on the difficulties faced by major retail businesses means missing the wider picture on how the sector is evolving, argues Ambreen Khasru.

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